FAQ

Weekly Specials are emailed out on a Friday or over the weekend for the 'upcoming' week.  That means the 'special' only runs from Monday - Friday following the specials email notice.  The special no longer applies after 1 week unless the special is announced/continued over.  All specials are on our website.

Yes please! Our Wellington Region/Wairarapa/Palmerston North/Kapiti Coast/Foxton/Foxton Beach/Levin & Palmerston North delivery teams are often working in the dark. What seems like a simple delivery address in the daylight can prove difficult in the dark. Houses without numbers on the letterbox (or without letterboxes) or on a private driveway etc need step by step instructions. A photo is always appreciated and a great idea!  You can email us a photo at info@ecmm.co.nz

Wellington Region/Wairarapa/Palmerston North/Kapiti Coast/Foxton/Foxton Beach/Levin & Palmerston North deliveries are made in a chiller truck/ or van. We require you to have a chilly bin or secure box for us to place the delivery into - please have this out ready before 3.00pm on your delivery day.  Please put any special instructions in your 'Driver Notes' under the 'preferences' section on your account.

Other North Island and South Island deliveries are made with a courier company who will transport your order in a chilltainer box with icepacks. Please leave any instructions for the courier about where to leave your box in the 'Driver Notes' section. If there is a shady spot to leave your delivery please let them know.

The Wellington Region deliveries are made anytime from 4.00pm onwards on your set delivery day.  Occasionally there may be delays due to unforeseen circumstances.  If we have notice of delays or an early delivery we endeavour to email all affected customers. .

Deliveries between Masterton and Palmerston are from 4.00pm onwards on a Tuesday afternoon and run into the evening.   Please make sure your chilly bins/empty bottles are out ready by late afternoon on a Tuesday.

South Wairarapa deliveries are made from 4.00pm onwards on a Thursday evening.  Please make sure your chilly bins/empty bottles are out ready by 3.00pm on a Thursday.

Paekakariki, Paraparaumu, Raumati, Waikanae, Foxton, Otaki & Levin - your deliveries are on a Tuesday from 4.00pm onwards.  Please leave out your chilly bin/empty bottles by 3.00pm on a Tuesday.

Other North Island and South Island deliveries leave our butchery late afternoon on Wednesdays and will be delivered on a Thursday. Please alert us to any courier issues asap on a Thursday so we can quickly follow up on your behalf. We use NZ Couriers. You will receive a tracking number so please keep an eye on this.

We are unable to deliver any orders to Waiheke Island.

There is a delivery charge for orders where we personally deliver of $4.00 per delivery.

We personally deliver in the Wellington Region/Wairarapa//Kapiti Coast & also to Palmerston North. If you are allocated 'Rest of North Island' when you enter your address you are out of the delivery area. 

Rest of North Island deliveries:
Orders over $95 have a $15 delivery charge
Orders under $95 have a $20 delivery charge 

We are unable to deliver to Waiheke Island.

In some circumstances a Rural Delivery can be made 'overnight' (this is rare) and this will incur an additional $5 charge, as this is what we are charged by the courier company. You will be alerted to this before delivery if this is an option for you.

South Island orders will have a $30 charge.

When you place an order for milk, you will be charged $4.00 per bottle.
You receive your bottle deposit back by leaving your empty bottles right where your next delivery will be left, on your next delivery date, for us to pick up. We will credit your account with us once we receive the bottle return and then charge your credit card for the delivery. If you keep a bottle, you will not be credited that deposit amount. We DO NOT come and collect empty bottles if you no longer need them, without an order.

Grant and Charlotte haven't tested their cows individually but approximately 80% of their herd has the A2 protein. This is something that we may look into in the future but at the moment we can't sell the milk as A2.
The herd is a cross bred herd with the cows being roughly 3/4 Fresian and 1/4 Jersey. We have found that this mix of cross breeding provides a smooth silky milk without having an excessive amount cream.

WAIRARAPA:

Tonic Coffee Cart, Pahiatua 
Fresh Choice, Greytown
Fresh Choice, Featherston
Parkview Motors, Masterton
Bin Inn, Masterton
Moore Wilsons, Masterton
Pinehaven Orchard, Greytown
North End Store, Carterton



MANAWATU:
The Candy Corner Dairy, Palmerston North

WELLINGTON:

Aro Mini Mart, Aro Valley, Wellington
Gamboni's Deli, Karori, Wellington 
Kingston Foodmarket, Kingston, Wellington
Masala Superette, Alicetown
Ngaio Supermarket & Lotto, Ngaio, Wellington
Moore Wilsons, Cnr of Tory/College Streets, Te Aro, Wellington
Strathmore Food Market, Strathmore, Wellington
Pauatahanui General Store, Pauatahanui, Porirua

Once you have registered as a customer and saved products these will now be on order and will be sent on your delivery day.  We do not have an "order now" button like other websites.
You have until the cut off time to change or delete this order.  

Cut off times are to ensure we have your order ready on time.

Paekakariki/Raumati/Levin & Foxton - 12.00pm Sunday
Waikanae - 11.30pm Sunday night
Hutt Valley - 11.30pm Saturday night
Karori - 11.30pm Sunday night
Wairarapa Northern - 11.30pm Sunday night
Wellington CBD - 11.30pm Monday night
Wairarapa Southern - 11.30pm  Tuesday night
Porirua/Whitby/Plimmerton/Tawa - 11.30pm - Tuesday night
Palmerston North - 11.30pm Sunday night

If you can please clean your bottles in soapy warm water after rinsing them first in cold water.  Please do not put the bottles in the dishwasher - this process will remove our branding on the bottles.  We are currently not taking back the lids - please remove them before returning your bottles.  (We currently do not have a suitable sterilising system for the lids).  We are unable to collect and credit glass bottles that are dirty.  Thank you for your cooperation.

You can either have a one off order or you can create a recurring order. If you create a recurring order if you can please use the Vacation setting on your account if you would like to skip a delivery if your away. It's very simple to pop in the dates you are away and it skips until your return.

You can easily put a recurring order on hold by using the 'Vacation' section on your account. You can select the days you are away and your orders will restart on your return.

Average Quantity Per 100mL
Energy 305kJ
Fat, Total 4.4g
- Saturated 3.0g
Protein 3.5g
Carbohydrate, Total 4.6g
- Sugars 4.6g
Sodium 41mg
Calcium 112mg

Ingredients
Fresh Pasteurised Milk

All of our pork comes from Freedom Farms.
The pork is from Canterbury and although isn't local the quality and consistency is exceptional. 
It is no coincidence that the pork is of such great quality and the pigs are free farmed and kept under strict regulations set out by the SPCA and have received the Blue Tick for animal welfare. 

No it's not, Initially it was but as we have grown we have worked with the Mcfadzean family from Glenburn station and they are our only other supplier for Angus Beef and Lamb.
Check out our suppliers page to find out more about Glenburn and our friends the McFadzean family.

While we do not anticipate any problems with your order, we stand ready to address any questions, concerns or issues. Feel free to email us at info@ecmm.co.nz or contact us via phone 021 951273.  Office Hours are Mon-Thurs 8.00am - 4.00pm and Friday's 8.00am - 12.00noon.  The office is not open during weekends.

Please reference your address and the name that is on your account. This will assist us in providing the best customer service for you and your family as possible.

Please do not dispose of your product if you are unhappy. After communication with our staff it may be returned to our depot at our request.

Courier delivery - Please track your order with the tracking information provided by NZ Couriers. This product is out of our hands once left our depot. If you alert us to any issues by 11.30am the day of delivery so we can follow up on your behalf with the courier company.