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Do I need delivery instructions?
Yes please! Our Wellington Region/Wairarapa/Palmerston North/Kapiti Coast/Foxton/Foxton Beach/Levin & Palmerston North delivery teams are working in the dark. What seems like a simple delivery address in the daylight can prove difficult in the dark. Houses without numbers on the letterbox (or without letterboxes) or on a private driveway etc need step by step instructions. A photo is always appreciated and a great idea! You can email us a photo at info@ecmm.co.nz
What does the delivery come in?
Wellington Region/Wairarapa/Palmerston North/Kapiti Coast/Foxton/Foxton Beach/Levin & Palmerston North deliveries are made in a chiller truck/ or van. We require you to have a chilly bin or secure box for us to place the delivery into - please have this out ready before 6.00pm on the 'eve' of your delivery day. Please put any special instructions in your 'Driver Notes' under the 'preferences' section on your account.
Other North Island and South Island deliveries are made with a courier company who will transport your order in achilltainer box with icepacks. Please leave any instructions for the courier about where to leave your box in the 'Driver Notes' section under 'Preferences'. If there is a shady spot to leave your delivery please let them know.
Other North Island and South Island deliveries are made with a courier company who will transport your order in a
What time is the delivery made?
The Wellington Region deliveries that we carry out ourselves are made anytime from 5.00pm onwards (on the 'eve' of your set delivery day) and most of our deliveries are completed before 8.00am approximately (on your set delivery day) . Occasionally there may be delays due to unforeseen circumstances. If we have notice of delays or an early delivery we endeavour to email all affected customers. Please leave out your empty bottles and chilly bin etc by early evening.
Deliveries between Masterton and Palmerston that we carry out ourselves are usually from 5.00pm onwards on a Tuesday evening and most deliveries are completed before 8.00am on a Wednesday morning. Please make sure your chilly bins etc and empty bottles are out ready by late afternoon on a Tuesday.
South Wairarapa deliveries are made from 5.00pm onwards on a Thursday evening and usually completed before 8.00am on a Friday morning. Please make sure your chilly bins etc and empty bottles are out ready by 5.00pm on a Thursday.
Paekakariki, Paraparaumu, Raumati, Waikanae, Foxton, Otaki & Levin - your deliveries are on a Tuesday evening/Wednesday mornings so please leave out your empty bottles and chilly bin etc by 5.00pm on a Tuesday.
Other North Island and South Island deliveries leave our butchery late afternoon on Wednesdays and will be delivered on a Thursday. Please alert us to any courier issues before 1.00pm on a Thursday so we can quickly follow up on your behalf or contact the courier company directly. We use NZ Couriers. You will receive a tracking number so please keep an eye on this.
We are unable to deliver any orders to Waiheke Island.
Deliveries between Masterton and Palmerston that we carry out ourselves are usually from 5.00pm onwards on a Tuesday evening and most deliveries are completed before 8.00am on a
Paekakariki, Paraparaumu, Raumati, Waikanae, Foxton, Otaki & Levin - your deliveries are on a Tuesday evening/Wednesday mornings so please leave out your empty bottles and chilly bin etc by 5.00pm on a Tuesday.
Other North Island and South Island deliveries leave our butchery late afternoon on Wednesdays and will be delivered on a Thursday. Please alert us to any courier issues before 1.00
We are unable to deliver any orders to Waiheke Island.
What are the delivery charges?
There is a delivery charge for orders where we personally deliver of $4.00 per delivery.
We personally deliver in the Wellington Region/Wairarapa//Kapiti Coast & also to Palmerston North. If you are allocated 'Rest of North Island' when you enter your address you are out of the delivery area.
Rest of North Island deliveries:
Orders over $95 have a $15 delivery charge
Orders under $95 have a $20 delivery charge
We are unable to deliver to Waiheke Island.
In some circumstances a Rural Delivery can be made 'overnight' (this is rare) and this will incur an additional $5 charge, as this is what we are charged by the courier company. You will be alerted to this before delivery if this is an option for you.
South Island orders will have a $30 charge.
We personally deliver in the Wellington Region/Wairarapa//Kapiti Coast & also to Palmerston North. If you are allocated 'Rest of North Island' when you enter your address you are out of the delivery area.
Rest of North Island deliveries:
Orders over $95 have a $15 delivery charge
Orders under $95 have a $20 delivery charge
We are unable to deliver to Waiheke Island.
In some circumstances a Rural Delivery can be made 'overnight' (this is rare) and this will incur an additional $5 charge, as this is what we are charged by the courier company. You will be alerted to this before delivery if this is an option for you.
South Island orders will have a $30 charge.
How does the bottle deposit work?
When you place an order for milk, you will be charged $4.00 per bottle.
You receive your bottle deposit back by leaving your empty bottles right where your next delivery will be left, on your next delivery date, for us to pick up. We will credit your account with us once we receive the bottle return and then charge your credit card for the delivery. If you keep a bottle, you will not be credited that deposit amount. We DO NOT come and collect empty bottles if you no longer need them, without an order.
You receive your bottle deposit back by leaving your empty bottles right where your next delivery will be left, on your next delivery date, for us to pick up. We will credit your account with us once we receive the bottle return and then charge your credit card for the delivery. If you keep a bottle, you will not be credited that deposit amount. We DO NOT come and collect empty bottles if you no longer need them, without an order.
What type of milk is it ?
Grant and Charlotte haven't tested their cows individually but approximately 80% of their herd has the A2 protein. This is something that we may look into in the future but at the moment we can't sell the milk as A2.
The herd is a cross bred herd with the cows being roughly 3/4 Fresian and 1/4 Jersey. We have found that this mix of cross breeding provides a smooth silky milk without having an excessive amount cream.
The herd is a cross bred herd with the cows being roughly 3/4 Fresian and 1/4 Jersey. We have found that this mix of cross breeding provides a smooth silky milk without having an excessive amount cream.
Where else can I buy your milk?
WAIRARAPA:
Tonic Coffee Cart, Pahiatua
Fresh Choice Greytown
Parkview Motors Masterton
Bin Inn, Masterton
Moore Wilsons, Masterton
Pinehaven Orchard, Greytown
North End Store, Carterton
MANAWATU:
The Farmbox, Ashhurst
The Candy Corner Dairy, Palmerston North
WELLINGTON:
Bin Inn - Petone, Wellington
Masala Superette, Alicetown, Lower Hutt
Aro Mini Mart, Aro Valley, Wellington
ECO Store, Hopper street, Wellington
Moore Wilsons, Cnr of Tory/College Streets, Te Aro, Wellington
Sai Food Store, Island Bay, Wellington
Shelly Bay Baker, Miramar, Wellington
Strathmore Food Market, Strathmore, Wellington
Kingston Foodmarket, Kingston, Wellington
Newtown Green Grocer, Newtown, Wellington
Sai Food Store, Island Bay, Wellington
Ngaio Supermarket & Lotto, Ngaio, Wellington
Gamboni's Deli, Karori, Wellington
Karori Park Store, Karori, Wellington
Pauatahanui General Store, Pauatahanui, Porirua
When I save my order is it now 'on order'?
Once you have registered as a customer and saved products these will now be on order and will be sent on your delivery day. We do not have an "order now" button like other websites.
You have until the cut off time to change or delete this order.
You have until the cut off time to change or delete this order.
What are the cut off times for home delivery in the Wellington region?
Cut off times are to ensure we have your order ready on time.
Paekakariki/Raumati/Levin & Foxton - 12.00pm Sunday
Waikanae - 11.30pm Sunday night
Hutt Valley - 11.30pm Saturday night
Karori - 11.30pm Sunday night
Wairarapa Northern - 11.30pm Sunday night
Wellington CBD - 11.30pm Monday night
Wairarapa Southern - 11.30pm Tuesday night
Porirua/Whitby/Plimmerton/Tawa - 11.30pm - Tuesday night
Palmerston North - 11.30pm Sunday night
Paekakariki/Raumati/Levin & Foxton - 12.00pm Sunday
Waikanae - 11.30pm Sunday night
Hutt Valley - 11.30pm Saturday night
Karori - 11.30pm Sunday night
Wairarapa Northern - 11.30pm Sunday night
Wellington CBD - 11.30pm Monday night
Wairarapa Southern - 11.30pm Tuesday night
Porirua/Whitby/Plimmerton/Tawa - 11.30pm - Tuesday night
Palmerston North - 11.30pm Sunday night
How do I clean my milk bottles?
If you can please clean your bottles in soapy warm water after rinsing them first in cold water. Please do not put the bottles in the dishwasher - this process will remove our branding on the bottles. We are currently not taking back the lids - please remove them before returning your bottles. (We currently do not have a suitable sterilising system for the lids). We are unable to collect and credit glass bottles that are dirty. Thank you for your cooperation.
Is my order for milk or meat now a 'weekly' order?
You can either have a one off order or you can create a recurring order. If you create a recurring order if you can please use the Vacation setting on your account if you would like to skip a delivery if your away. It's very simple to pop in the dates you are away and it skips until your return.
How do I skip an order / put an order on hold with home delivery?
You can easily put a recurring order on hold by using the 'Vacation' section on your account. You can select the days you are away and your orders will restart on your return.
Is your food organic?
Although our food isn't registered organic all of our food is entirely free of hormones, antibiotics, GMOs and farmed with minimal pesticide use.
What is the nutritional panel for the milk?
Average Quantity Per 100mL
Energy 305kJ
Fat, Total 4.4g
- Saturated 3.0g
Protein 3.5g
Carbohydrate, Total 4.6g
- Sugars 4.6g
Sodium 41mg
Calcium 112mg
Ingredients
Fresh Pasteurised Milk
Energy 305kJ
Fat, Total 4.4g
- Saturated 3.0g
Protein 3.5g
Carbohydrate, Total 4.6g
- Sugars 4.6g
Sodium 41mg
Calcium 112mg
Ingredients
Fresh Pasteurised Milk
Where does your pork come from?
All of our pork comes from Freedom Farms.
The pork is from Canterbury and although isn't local the quality and consistency is exceptional.
It is no coincidence that the pork is of such great quality and the pigs are free farmed and kept under strict regulations set out by the SPCA and have received the Blue Tick for animal welfare.
The pork is from Canterbury and although isn't local the quality and consistency is exceptional.
It is no coincidence that the pork is of such great quality and the pigs are free farmed and kept under strict regulations set out by the SPCA and have received the Blue Tick for animal welfare.
Is all the Beef and Lamb off your farm?
No it's not, Initially it was but as we have grown we have worked with the Mcfadzean family from Glenburn station and they are our only other supplier for Angus Beef and Lamb.
Check out our suppliers page to find out more about Glenburn and our friends the McFadzean family.
Check out our suppliers page to find out more about Glenburn and our friends the McFadzean family.
What do I do if I have a problem with my order?
While we do not anticipate any problems with your order, we stand ready to address any questions, concerns or issues. Feel free to email us at info@ecmm.co.nz or contact us via phone 021 951273. Office Hours are Mon-Thurs 8.00am - 4.00pm and Friday's 8.00am - 12.00noon. The office is not open during weekends.
Please reference your address and the name that is on your account. This will assist us in providing the best customer service for you and your family as possible.
Please do not dispose of your product if you are unhappy. After communication with our staff it may be returned to our depot at our request.
Courier delivery - Please track your order with the tracking information provided by NZ Couriers. This product is out of our hands once left our depot. If you alert us to any issues by 11.30am the day of delivery so we can follow up on your behalf with the courier company.
Please reference your address and the name that is on your account. This will assist us in providing the best customer service for you and your family as possible.
Please do not dispose of your product if you are unhappy. After communication with our staff it may be returned to our depot at our request.
Courier delivery - Please track your order with the tracking information provided by NZ Couriers. This product is out of our hands once left our depot. If you alert us to any issues by 11.30am the day of delivery so we can follow up on your behalf with the courier company.
